Frequently Asked QuestionsResidential - Commercial - Dumpster Rental Questions
Change in Billing Software
We have upgraded our billing software and are happy to announce that we have added more payment options with TrashBilling.com through Trash Flow for your convenience.
The 12 digit Customer ID# required will be included on the invoice and can be paid on www.trashbilling.com.
You may still pay by check, cash or via credit card.
What CAN go in the regular trash pickup?
Please use the blue 96-gal. polycart for regular household trash. Place the blue 96 gal. polycart curbside & away from the mailbox by 7 a.m. on your collection day. All regular household trash must fit within the blue polycart. The maximum cart weight when full is 150lbs. Lid should be able to close.
Small Bulky Waste items and Bundles must be placed curbside next to the polycart and away from the mailbox by 7 a.m. and the office notified the business day prior to your collection day.
DO Place in Cart:
- Cardboard – Flattened Cardboard Boxes, Cereal Boxes, Cracker Boxes, Juice Boxes
- Bagged household waste, etc.
What CANNOT go in the regular trash pickup?
DO NOT Place in Cart:
- Motor Oil, Gasoline, Antifreeze, Freon, Batteries, Tires
- Paint or Stain
- Hot Ashes or Coals
- Cooking Oil
- Glass from Windows
- Dirt and/or Mulch
- Construction or Remodel Debris: including: Tile, Sheetrock, Wood, etc.
- Pool and Garden Chemicals or Chemical Containers
- Metal – Iron, Cast Iron, Steel, Copper, etc.
What is SMALL Bulky Waste?
SMALL BULKY WASTE: Small Bulky Waste items are not part of regular household trash and may include small appliances, small furniture, and other household furnishings or debris. The horizontal and vertical dimensions of a small Bulky Waste item may not exceed four (4) feet in any direction, and the item must weigh less than 50 pounds.
Bundles (Yard Waste): Bundles of tree, shrub and brush trimmings must be securely tied together forming an easily handled package not exceeding four feet in length, and 50 lbs. in weight. No tree trunks or limbs in excess of six inches in diameter. Grass clippings or other trash bags placed outside the polycart will not be picked up.
Don’t Bag It: Titan supports the Don’t Bag It™ initiative developed by the Texas A&M AgriLife Extension. With the exception of large woody brush, residents can recycle all their organic materials right in their own yards through composting, mulching and grasscycling. By recycling these materials, we’re not just saving our landfill space but also improving our home environment. Organic matter adds valuable nutrients back to the soil, improves the condition of our soils, helps insulate the soil from temperature extremes, and helps plants survive dry periods by holding moisture in our soils.
What is LARGE Bulky Waste?
LARGE BULKY WASTE:
Bulky Waste includes stoves, water tanks, appliances, furniture, and other household debris. Refrigerators/Freezers and window A/C units containing Freon must have the Freon removed by a certified technician and tagged with proper certification.
Customers who, for an additional fee, would like to dispose of Bulky Waste material in excess of 5 bags must call Titan to receive a quotation for collection of the larger quantity.
For questions regarding collection of Bulky Waste, contact Titan at 972-564-2800.
What Items are NOT ACCEPTABLE for Trash Collection or Bulky Waste Collection?
Items NOT ACCEPTABLE for Trash Collection or Bulky Waste Collection include:
- Propane or Propane Tanks
- Pool and Garden Chemicals
- Motor Oil
- Scrap Metal
Attempts to illegally dispose of any of these materials may result in criminal prosecution.
When is Special Holiday Trash Collection?
SPECIAL HOLIDAY TRASH COLLECTION:
On the first regular trash pick-up following Thanksgiving and Christmas Day, residential and commercial polycart customers may place up to five additional securely tied trash bags not exceeding 45 gallons at the curb next to the polycart.
On the first regular trash pick-up following Christmas Day and again on the first regular trash pick-up following New Year’s Day, residential and commercial polycart customers may place live Christmas trees up to 6ft at the curb next to the polycart.
The number of boxes may not exceed an amount normally expected for a typical residential or commercial polycart customer.
What areas of Texas do you cover?
We are proud to provide residential and businesses trash disposal services all across Forney, Talty, Crandall, Kaufman, Terrell, Wills Point, Rockwall, Royse City, Scurry and surrounding areas.
What do I need to do start trash pick up service?
Does trash inside my cart have to be bagged?
What time does my trash need to be out at the curb for pickup?
Do you take appliances?
Can I dispose of paint in my trash?
In addition to your rate, what extra fees or charges are added to my bill?
You will never see a fuel surcharge or administrative fee on top of your bill. We figure all of the expenses into our trash disposal rates so that customers are not surprised when they receive their bill!